Effective Date: June 24, 2025
At DreamLynxDigital LLC ("Company," "we," "our," or "us"), we strive to provide high-quality digital services and ensure client satisfaction. This Refund Policy outlines the conditions under which refunds may be granted for our services.
By purchasing our services, you agree to the terms of this Refund Policy.
1. Nature of Digital Services
DreamLynxDigital LLC provides professional digital services, including but not limited to:
UI/UX Design
Website Design
Website Development
Landing Page Development
E-Commerce Development
Digital Consulting
Custom Digital Solutions
Because our services involve time, expertise, planning, and intellectual property, refunds are subject to the conditions outlined below.
2. Project Deposits
For projects requiring an upfront deposit, all deposits are generally non-refundable once project work has commenced.
Deposits cover project planning, research, consultations, resource allocation, and initial development activities.
3. Eligibility for Refunds
A refund may be considered under the following circumstances:
The project has not yet started.
Duplicate payments were made in error.
The Company is unable to deliver the agreed service due to circumstances within its control.
A written cancellation request is submitted before any work has begun.
Approved refunds will be processed using the original payment method whenever possible.
4. Non-Refundable Services
Refunds will not be provided for:
Completed project milestones.
Approved design concepts or deliverables.
Completed development work.
Services already rendered.
Consulting or strategy sessions that have taken place.
Delays caused by the client.
Change of mind after work has commenced.
Third-party expenses, including software licenses, hosting fees, domain registrations, plugins, themes, or other purchased services.
5. Project Cancellation
Clients may request project cancellation at any time by providing written notice.
If cancellation occurs:
Before work begins, eligible payments may be refunded, less any applicable processing fees.
After work begins, payment will be due for all completed work and project milestones achieved up to the cancellation date.
Any remaining unused portion of prepaid project fees may be reviewed on a case-by-case basis.
6. Revisions and Client Satisfaction
Our goal is to deliver work that meets agreed project requirements.
If you are dissatisfied with a deliverable, we encourage you to utilize the revision process included in your service agreement before requesting a refund.
Reasonable revisions will be provided according to the terms outlined in your project proposal or contract.
7. Chargebacks
Clients agree to contact DreamLynxDigital LLC first to resolve any billing concerns before initiating a chargeback or payment dispute.
Unauthorized chargebacks may result in suspension of services and termination of ongoing projects.
8. Processing Refunds
Approved refunds are typically processed within 5–10 business days.
Actual processing times may vary depending on your payment provider, financial institution, or payment method.
9. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will become effective immediately upon posting on our website.
10. Contact Information
For questions regarding refunds or cancellations, please contact:
DreamLynxDigital LLC
Address: 1600 Glenarm Pl, Denver, CO 80202, United States
Phone: +1 (720) 389-7328
Email: info@dreamlynxdigital.com
We are committed to working with our clients fairly and professionally to resolve any concerns regarding our services.