Effective Date: June 24, 2025
At VILLAGE PALMS PARTNERS, LLC ("Company," "we," "our," or "us"), we strive to provide high-quality services and ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds may be granted for our products and services.
By purchasing our products or services, you agree to the terms of this Refund Policy.
1. Nature of Our Services
VILLAGE PALMS PARTNERS, LLC provides the products and services described on our website.
Because many of our services involve time, planning, labor, professional expertise, or other resources, refunds are subject to the conditions outlined below.
2. Deposits and Advance Payments
For products or services requiring an upfront deposit or advance payment, such payments are generally non-refundable once work has commenced or processing has begun.
Deposits may cover planning, preparation, administrative costs, scheduling, resource allocation, or other preliminary activities.
3. Eligibility for Refunds
A refund may be considered under the following circumstances:
The order or service has not yet been fulfilled or commenced.
Duplicate payments were made in error.
The Company is unable to deliver the agreed product or service due to circumstances within its control.
A written cancellation request is submitted before fulfillment or performance begins.
Approved refunds will generally be processed using the original payment method whenever possible.
4. Non-Refundable Products and Services
Refunds will generally not be provided for:
Completed products or services.
Services already rendered.
Customized or personalized products or services.
Digital products that have been accessed or downloaded.
Client-requested changes after work has commenced.
Delays caused by the customer.
Third-party expenses, including licenses, subscriptions, registration fees, hosting fees, software purchases, or other external costs incurred on your behalf.
5. Cancellations
Customers may request cancellation by providing written notice.
If cancellation occurs:
Before work or fulfillment begins, eligible payments may be refunded, less any applicable processing or administrative fees.
After work or fulfillment begins, payment will be due for all work completed or expenses incurred up to the cancellation date.
Any unused prepaid balance may be reviewed on a case-by-case basis.
6. Customer Satisfaction
Our goal is to provide products and services that meet agreed expectations.
If you are dissatisfied, we encourage you to contact us first so we can work toward an appropriate resolution before requesting a refund.
7. Chargebacks
Customers agree to contact VILLAGE PALMS PARTNERS, LLC first to resolve any billing concerns before initiating a chargeback or payment dispute.
Unauthorized chargebacks may result in suspension or termination of services and may be contested where appropriate.
8. Processing Refunds
Approved refunds are typically processed within 5–10 business days.
Actual processing times may vary depending on your payment provider, financial institution, or payment method.
9. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time.
Changes become effective immediately upon posting on our website unless otherwise stated.
10. Contact Information
For questions regarding refunds or cancellations, please contact:
VILLAGE PALMS PARTNERS, LLC
Registration No.: M19000011334
3700 Curry Ford Road
Orlando, FL 32806
United States
Phone: +1 (720) 389-7328
Email: info@dreamlynxdigital.com
We are committed to working with our customers fairly and professionally to resolve any concerns regarding our products or services.